Troubleshooting Guide
Find solutions to common issues and get the most out of paletteIO
Frequently Asked Questions
Browser-Specific Solutions
Disable ad blockers or privacy extensions temporarily
Type chrome://settings/system and enable hardware acceleration
Check chrome://settings/downloads for blocked downloads
Enable "Allow storage access" in Preferences → Privacy
Clear website data if app becomes slow
Use text inputs if visual picker doesn't work
Set Enhanced Tracking Protection to "Standard"
Ensure cookies and site data are not blocked
Enable hardware acceleration in General settings
Add paletteIO to exceptions if features are blocked
Check edge://settings/downloads for security settings
Enable hardware acceleration in System settings
Still Need Help?
If you can't find the solution you need, we're here to help. Contact our support team with details about your issue.
Contact Support:
Email: hello.paletteio@gmail.com
Subject: Include "Technical Support" in subject line
Response Time: Usually within 24-48 hours
When Contacting Support, Include:
- • Your browser name and version
- • Operating system (Windows, macOS, etc.)
- • Description of what you were trying to do
- • Error messages (if any)
- • Steps you've already tried